Shipping Policy

Welcome to Toyrix Shipping Policy! We’ve created this guide to give you comprehensive and simple details about how we handle and ship your toy orders. Our goal is to guarantee a smooth, transparent, and satisfying experience from the moment you purchase to the time you receive the delivery.

  1. Shipping Coverage and Restrictions

1.1 Areas We Serve We are thrilled to ship to all 50 states within the United States.

1.2 Shipping Restrictions At this time, we do not offer international shipping. Also, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

  1. Shipping Costs

2.1 Free Shipping Offer: We are pleased to offer free shipping on all orders, regardless of the order value or destination within the United States. This applies to all products available on Toyrix.

2.2 No Hidden Fees: The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

  1. Shipping Methods and Timeframes

3.1 Shipping Carrier: We exclusively partner with FedEx for all our shipments. FedEx’s extensive network and experience in handling a variety of items make them an ideal partner for delivering our toys.

3.2 Shipping Process: Our shipping process consists of two phases:

Order Processing and Handling: This takes 2-3 business days. We carefully prepare and package your order to ensure it arrives in perfect condition.

Transit Time: Once your order leaves our warehouse, FedEx typically delivers within 4-7 business days.

3.3 Total Delivery Timeframe: You can expect your order to arrive within 6-10 business days from the date of purchase.

3.4 Business Days Defined Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

  1. Order Tracking

4.1 Tracking Information Once your order ships, you’ll receive a confirmation email containing:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • Estimated delivery date

4.2 How to Track Your Order You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email
  • Visit our Order Tracking page and enter your order number and email address
  1. Delivery Details

5.1 Standard Delivery For most small to medium-sized items, FedEx will deliver to your address without requiring a signature.

5.2 Large Item Delivery For large items:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts If you’re not available to receive your package:

  • FedEx will leave a delivery attempt notice.
  • They will typically make up to three delivery attempts.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.
  1. Order Changes and Cancellations

6.1 Modifying an Order To change an order that hasn’t shipped:

  • Contact our Customer Services immediately
  • Provide your order number and the desired changes
  • We’ll do our best to accommodate your request

6.2 Cancelling an Order Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

  1. Shipping Issues

7.1 Lost Packages If your tracking information hasn’t been updated in 5 business days:

  • Contact our Customer Services team
  • We’ll initiate a trace with FedEx
  • If the package cannot be located, we’ll ship a replacement at no cost to you

7.2 Damaged Packages If your package arrives damaged:

  • Refuse the delivery if possible and note the damage
  • If you’ve accepted the package, contact us within 48 hours of delivery
  • We’ll arrange for the damaged item to be returned and send a replacement

7.3 Incorrect or Missing Items If you receive the wrong item or items are missing from your order:

  • Contact our Customer Services within 7 days of delivery
  • We’ll arrange for the incorrect item to be returned (if applicable)
  • We’ll ship the correct item or missing pieces at no additional cost
  1. Environmental Commitment

We’re committed to reducing our environmental impact:

  • We use recyclable packaging materials whenever possible
  • We optimize our shipping routes to reduce carbon emissions
  • We’re constantly exploring ways to make our shipping practices more sustainable
  1. Customer Service and Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

Business Name: Toyrix

Email: support@toyrix.shop

Phone: +1 843-547-4392

Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Address: 2101 Khale Street, Charleston, SC, United States, 29424

  1. Related Policies

For more information on our practices, please refer to these related policies:

  1. Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Last Updated: 25/09/2024

Thank you for choosing Toyrix. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.

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